Overview
We ship worldwide from our Canadian studio using tracked, reliable methods. Whether it’s a ready-to-go piece or a made-just-for-you custom order, we make sure your wool arrives safely, clearly tracked, and without surprise fees.
Key Points
Turnaround time typically under 2 weeks
Carriers used: ICS within Canada, USPS and air courier globally
All packages are tracked
No tax or brokerage fees for U.S. orders
International air shipping avoids extra brokerage; taxes may apply
Open communication during order prep and delivery
Main Article
Shipping & Delivery at Bumby
Everything we make ships from our small studio in Red Deer, Alberta, Canada. We take pride in crafting thoughtful woolwear and making sure it arrives clean, safe, and stress-free.
Turnaround time is usually under 2 weeks, even for most made-to-order items. However, if you're ordering a complex or highly customized piece—or you're deep in a creative project with us—your timeline may be a little longer.
We’re always happy to discuss the timeline with you before checkout, and we're easy to reach throughout the process via your Bumby Studio woolboard, email, or our Help Hub.
Who We Ship With
Within Canada: We ship primarily with ICS Courier
To the U.S.: We use UPS or the most reliable carrier for your area
Internationally: We always ship by air for speed and reliability, choosing the best carrier for your location
Every shipment is tracked from start to finish.
Customs, Duties, and Fees
U.S. Orders: No taxes or brokerage fees will be charged at delivery
International Orders: No brokerage is added (it's included in air shipping), but your local taxes (like VAT) may apply depending on your country
We’re very familiar with customs laws and will do everything we can to make the process smooth.
Staying In the Loop
You’ll get tracking as soon as your order is packed. If you need an update, want to tweak your delivery plan, or just want to check on timing, reach out through your Bumby Studio woolboard or message us directly. We're a small team and we respond quickly.
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